To simplify our customers' shopping experience on the Familycustom-gifts website, we offer a fast and responsive customer support that can be contacted during working hours on weekdays.
We have also created a comprehensive list of FAQs to answer some of the most common questions and queries we receive from our shoppers.
Placing Order
How Do I Place My Order?
- Browse our products using our Main Menu, or Search feature.
- Click on a product you wish to purchase
- Select Size, Quantity, or other details you find on the product page. You also can share with us your idea by fill in the blank “ NOTE FOR DESIGN”
- Click 'Buy Now'
- Review your cart and click on 'Proceed to Checkout'
- Enter your Payment Details, Shipping Address, and Coupon (if available). Proceed to complete the order.
Note: Please make sure that your shipping address is deliverable.
That's it. Your order is now placed with Familycustom-gifts. Sit back and relax, while we take care of the rest.
I am unable to place the order. Why?
That's odd. You should be able to place an order on our website at all times. If you cannot, then follow these steps in their order:
Step 1: Reload or refresh the website. If the issue persists, try a different browser.
Step 2: Still unable to place your order? Verify all the Required and Optional Selections of the product. Once you select all the mandatory options, you should be able to place the order.
Step 3: If you cannot place your order even now, then contact our Customer Support Team by emailing your issue at Support@familycustom-gifts.com. They'll help you with your issue.
Which payment methods do you accept?
We accept Credit Card, Debit Card, and PayPal payments on our website. You can use VISA, MasterCard, and AMEX cards, all processed by PayPal, to make purchases with us.
I can't find the product I need. Can you help?
Of course, contact our Customer Support Team at Support@familycustom-gifts.com, and they'll guide you with your purchase. Should you give us more clue about the product you want in order for us to figure it out more easily.
I have more than one voucher code. Can they all be applied to one order?
Sorry to say no but you can only use one voucher code per one order.
Can I order by telephone or post?
At the moment, we accept online orders only. You can place the orders on the official Familycustom-gifts website.
Discounts and Offers
Can I get a discount if I purchase a large number of gifts?
Yes, we do offer volume-based discounts for large orders. Normally, we offer free shipping in US for order that is more than $100, and free international shipping for order that is more than $150.
If your order is much more than $1000, please contact us via Support@familycustom-gifts.com to get your own discount
How can I get a price quote for a business order or a large order?
We have special offers for business orders and large orders. Please email us the details of the item you are interested in, along with the customization details, at Support@familycustom-gifts.com.
Our team would be happy to give you a custom quote and assist you in your purchase.
Order Modification and Cancellation
For FAQs related to Order Modification And Order Cancellation, please check our Cancellation Policy page.
Order Shipping, Reshipment, and Refunds
For FAQs related to our Shipping Policy, please check our Shipping Policy page.
For FAQs related to our Reshipment & Refund Policy, please check our Reshipment & Refund page.
Personalization
How much does personalization cost?
We make it for free. You can personalize as many products as you like with us, and you only need to pay the price of the product. No additional costs for personalization.
How do I personalize my item?
The personalization options available for each product are provided on the respective product page. For instance, our Personalized Blanket product comes with 4 customization options:
- Name field
- Note for Design field
- Size Options
- Color Options.
The Note for Design field allows you to describe your customizations in clearer details. However, if you'd like to share some complex personalization requests, you can mail to us at Support@familycustom-gifts.com.
Can I add new personalization fields to my product, apart from what is available on the product page?
Yes. However, our online personalization tool does not support the addition of custom fields by the customer.
So, you can email us a detailed illustration of your personalization ideas at Support@familycustom-gifts.com. Draw your ideas on a paper, capture a high-quality photo of your ideas, and then email us the image. We'll do our best to accommodate your personalization request.
Can I change the color of the personalization text or threads?
We do accommodate special personalization requests as long as they do not compromise the aesthetics of the product. The change request must complement the overall design of the product. For instance, if you want the background color of your personalized blanket changed from black to white, then the text should be in a bright, legible color, to contrast against a white background.
Can my items be gift boxed?
Unfortunately, we do not offer a gift wrapping option as part of our services yet. However, it is one of the features that we intend to add in the near future. When we do, we'll be sure to update our subscribers. Sign Up for our Newsletter to receive updates from us.
Can I include a personal gift card?
Unfortunately, we do not support gift card add-on as part of our service at the moment. However, we do plan to roll out more features for the convenience of our customers in the future. When we do, we'll be sure to notify our subscribers. Sign Up for our Newsletter to stay updated.
Where are all the personalized products, such as a custom blanket, made?
Our printing factory is located in the US. We customize and ship our products to all customers from this factory.
