Familycustom-gifts is committed to providing you with quality products. For any defective Familycustom-gifts products, send us an e-mail at support@familycustom-gifts.com for better advices. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
What should you do? Contact us within 10 days since you get your items and provide us necessary informations:
1. Your order/invoice ID
2. In case you get wrong item/ damaged item please send us a picture of the item you received via email support@familycustom-gifts.com
Please attention:
Our USA factory is required to pay an additional shipping fee 10$ or more for each package which is returned/ undelivered due to wrong shipping address. Please kindly understand that as an expensive amount, we cannot accept packages returning to our factory. For such these cases, our company can only offer a 50% refund or 50 % discount coupon for reordering as a compensation.
*Your satisfaction is our #1 priority. Thus, we will do whatever we can in order to make things right.
