Familycustom-gifts Cancellation Policy
We, at Familycustom-gifts, strive to delight our customers with everything from our products to our services. As part of our commitment to this goal, we do allow order cancellations under certain conditions. Please refer to the FAQs below to understand our cancellation policy.
FAQs on Cancellation Policy
Can I cancel my order?
Yes, but only if your order has not been put into production yet.
What are the cancellation charges for late order cancellation?
The minimum cancellation charges for late order cancellations is 25% of the order value. In the case of custom-made products (such as personalized blankets), the cancellation charges may be higher to help us recover the material cost. OK
Why do you not accept late cancellations?
Every product we ship is Printed on demand. As you know, most of our products are custom-made and for special occasions like a gift for Father’s Day, a gift for Mother’s Day, or gifts for Christmas. Each product is unique and has special value to the person who ordered it, and cannot be sold to another person. Therefore, we cannot accept late cancellations.
Can I modify my order?
Of course, you can. However, that’s only possible when your order has not been put into production at the time of your modification request.
Why do you not accept late modifications?
Once your order has already been put into production, it cannot be changed. Therefore, we can accept modification requests only before the production begins.
How much time do I have for cancelling or modifying the order after placing it?
Depending on the orders volume and product type, our production schedule often varies by a day or two. However, we usually accept cancellation or modification requests up to 12 hours for non- personalized product and up to 24 hours for personalized products after receiving your order
Can I cancel the order after it has been shipped?
No. Once the order is processed and shipped, we can neither modify it nor cancel it.
How should I make a cancellation or modification request?
You can email your request at Support@familycustom-gifts.com in the due time (12-24 hours since ordering) We would be happy to assist you with your request.