Familycustom-gifts Shipping Policy

How long does it take to receive my product?

Most of our products are unique and made to order, such as personalized blankets. Therefore, the fulfilment time includes both the production time and the shipping time.

Barring extraneous factors, the production time is generally 5-7 business days. The shipping duration within the continental US is usually 3-5 business days. For international shipments, the delivery time varies between 10-14 days. If the shipping time is longer than expectation due to Force Majeure, we will send you a timely notification and hope to gain your sympathy.

Product Category

Production Time (Business Days)

Shipping Time (Business Days)


3 – 5

7 - 10


3 – 5

7 - 10

Fleece Blanket

5 – 7

7 - 10

Quilt Blanket/Bedding Set

7 – 10

7 - 10

Mask/Neck Gaiter

5 – 7

7 - 10


5 – 7

7 - 10


5 – 7

7 - 10


Do you ship internationally?

Yes, we do. You can use your local credit card to make transactions on our website. 

Can I change the destination country of my order?

Sorry but you can't. Once your order is shipped, we cannot make any changes to shipping address or delivery date.  

Can I change the shipping address within the same country, province, or city?

It only can be changed before the package is shipped.

If it’s already shipped, we cannot change anything even within the city limits.

How will I know my order has shipped?

You will receive a shipping notification email, along with a shipment tracking number, once your order is ready to be shipped. For print-on-demand products, like customized blankets, this is usually after 5 -7 working days since placing the order.

The tracking details would be updated with the respective shipping partner within 48 hours of you receiving the email.

My tracking data is not updated yet, even though I received the tracking number. Why?

As mentioned above, the tracking data is updated within 1-2 days of you receiving the email with tracking number. For orders within the US, that’s typically 7 days after order processing.

For international orders, it may take up to 10 days for the tracking data to be updated after order being processed.

If your tracking data is not updated even after 7 days (for US orders) or 10 days (for international orders), then please contact us at We would be happy to help you.

Will there be any delays in my order’s delivery?

At Familycustom-gifts, we strive to exceed our customers’ expectations. Therefore, we have made suitable arrangements to deliver all orders on time. However, there may be some delays in order fulfillment due to Force Majeure that are beyond our control. Here are some factors that may cause delays:

  • Holidays

High volume of orders during the US and international holidays, especially during peak seasons, can lead to production delays.

  • International Orders

While we can ensure prompt production and shipping from our end, we do not have control over local government regulations. If your order is subjected to customs processes, it may encounter a slight delay, which can extend the fulfillment time.

What are the shipping costs to my location?

You can get the details of shipping costs to your location in Secure Checkout. Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to Shipping Method. The shipping cost will be automatically reflected in your cart and added to the subtotal.

Will I be charged customs or duties on my purchase?

If your shipping address is outside the US, then you may be charged import duties, taxes, and customs. However, these are not included in the price when you make the purchase with us. These charges vary from one country to another and is the buyer’s responsibility to get in touch with their customs office and get clarification on these additional costs, which may be levied on you when receiving the delivery.  

I have not received my package, what should I do?

We always make it a point to ship all orders on priority so that they reach you on time – even print-on-demand products like customized blankets. However, we urge you to place your orders at least 30 days before the gifting occasion, be it a Mother’s Day gift, Father’s Day gift, or other gift.

If your product has not arrived in time, please verify with your nearest post office once. In most cases, the shipment is sitting there due to missed deliveries. Sometimes, if it was recorded that the item was delivered already but you have not received it, please contact your local P.O to get the confirmation and send it to us ASAP. We are willing to replace you a new one. 

Order Category

How Many Days Since You Placed the Order?

What You Should Do

Continental US Orders

< 30 Days

Please wait for the package.

> 30 Days

Contact Us. We’ll refund or reship the order.

International Orders

< 45 Days

Please wait for the package.

> 45 Days

Contact Us. We’ll refund or reship the order.


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