HOW CAN I CONTACT YOU?

Our customer service email is support@familycustom-gifts.com

WHERE CAN I TRACK MY ORDER?

  • As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery. If you don't have this email a few days after Your Order, then please check your spam folder.

WHEN WILL I RECEIVE MY ORDER?

  • Most of our products are processed within 2 – 3 business days. It takes 7 - 12 business days to arrive once shipped.

  • If you need it sooner, please contact us and we can try to help arrange faster delivery.

    DO YOU OFFER FREE SHIPPING?

    • We will offer Free shipping for your order over $100.

    DO YOU SHIP WORLDWIDE?

    • Worldwide Shipping Available: In familycustom-gifts, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.

    CAN I CUSTOM PRODUCTS WITH MY OWN PHOTOS?

    • It depends on products. Please feel free to email at support@familycustom-gifts.com, our customer service team will give a detail solutions.

    WHAT CAN I DO IF MY CARD IS DECLINED AND I CANNOT FINISH THE CHECK OUT?

    • Please try to place the order again using the Paypal. You can find the instruction for payment on Paypal card here. Please read carefully and follow the steps.

    CANCELLATION & MODIFICATION

    • If you change your mind about your purchase, please sending us an email to support@familycustom-gifts.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

    • Your order is only eligible to be cancelled and modified within 05 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

    Please be informed that:

    • A management and transaction fee (20% of your total order value) will be applied for the cancellation.

    • We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons.
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