Shipping Information

All items offered on FAMILYCUSTOM-GIFTS™ are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

Most packages arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

• Incorrect address
  
  
• Missing apartment, building, floor, or unit number
  
  
• Severe weather conditions
  
  
• International customs procedures

Customs policies vary widely, and some countries don't charge import fees for shipments but some others will.Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order.Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Shipping carrier: USPS, DHL, UPS, Local Post...

Average Processing Time: 5-10 business days

Average Shipping Time:  

Please note:

1. The below time frame is only applied for orders to the US with standard shipping methods.
   
   
2. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
   
   
3. For orders delivered at the PO box , please include the zip code plus 4 or 5-digit in your order shipping address.
   
   
4. For modification orders ,the production time is expanded 1-2 days.

The estimated delivery date is based on your purchase date, the recipient's location, the seller's processing time and location, and the shipping carrier. Other factors—like placing an order on a weekend or a holiday—may end up pushing the arrival of your item beyond the estimated delivery date. It's our hope that your item gets where it's going as soon as possible, but given the factors involved, this is only an estimate.