All items offered on FAMILYCUSTOM-GIFTS™ are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

Most packages arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

  • Incorrect address

  • Missing apartment, building, floor, or unit number

  • Severe weather conditions

  • International customs procedures

Customs policies vary widely, and some countries don't charge import fees for shipments but some others will.Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order.Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Shipping carrier: USPS, DHL, UPS, Local Post...

Average Processing Time: 3 business days

Average Shipping Time:  

US Delivery 6 - 10 business days
Canada Delivery 7 - 20 business days
Rest Of The World 15 - 25 business days 

 

Please note:

  1. The below time frame is only applied for orders to the US with standard shipping methods.

  2. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

  3. For orders delivered at the PO box , please include the zip code plus 4 or 5-digit in your order shipping address.

  4. For modification orders ,the production time is expanded 1-2 days.

The estimated delivery date is based on your purchase date, the recipient's location, the seller's processing time and location, and the shipping carrier. Other factors—like placing an order on a weekend or a holiday—may end up pushing the arrival of your item beyond the estimated delivery date. It's our hope that your item gets where it's going as soon as possible, but given the factors involved, this is only an estimate.

    If you want to change the shipping address after placing an order, please submit our Contact Form within 12 hours after purchasing and provide a new shipping address. We will not accept any changes after orders are being processed/shipped.

    Carrier Contact Information

    Important: The national carriers will use regional carriers to deliver your package when the package arrives at the destination country. When this happens, please contact them or us to get accurate information about your shipment.

    Some well-known carriers contact information: 

    The national carriers

    Yun Express

    SF Express

    FedEx

    DHL Express

    USPS

    UPS

    Local Post

    Regional carriers
     Shipping carriers
     Phone Number
    USPS 1-800-275-8777
    UPS 1-800-782-7892
    FedEx 18.002.474.747
    LaserShip (804) 414-2590
    DHL 1 317 554 5191
      Secure Payment American Express Discover Visa Mastercard PayPal