Dear our valued customer,

FAMILYCUSTOM-GIFTS™ is founded with one simple goal: to provide amazing custom products at amazing prices.

We have cut all intermediaries costs, and pass this savings on to our customers through extremely competitive prices.

All international shipping companies are facing a lot of difficulties due to high demand and labor shortages, flight shortages, these are problems that we cannot solve on our own.The new COVID variant named Omicron (B.1.1.529) also caused a lot of flight cuts. Thousands of our packages are already prepared and just waiting for the shipping company to pick them up.

To be more detailed, the processing time will be approximately increased to 3-5 business days and delivery time will be a bit delayed than expected.

We know that, when you place an order from us, you look forward to receiving your package every day. We are very sorry to have disappointed you. We ask for your understanding and patience.

However, Our Company supports free e-cards that provide gift notification option.

With our cards, you can show your recipient a preview of the coming present from a distance. Especially in this busy season, if your prepared gifts could not arrive in time, our e-message cards can also be a great way to announce the late delivery items.

We are now providing 4 types of cards for the following occasions: Christmas, New Year, Birthday and any Anniversary.

Getting your message card is super easy and free, just submit form below and our team will get back to you shortly!

Please leave us a message on the Note for designer (Optional) section. Example: Christmas - Your personal message. I Will Mail You A Preview Before The Card Goes To Print.

This is a difficult time for everyone around the world, but together we will get through this crisis. From our family to yours, we wish that you stay healthy and safe.

If there is anything else we can help you with please do not hesitate to reach out to us.
All the best,

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